As part of our commercial policy, Eurekakids offers its customers an additional 16 calendar days (in addition to the 14 calendar days required by law) to return products purchased through eurekakids.com.

Once this period has elapsed (30 calendar days), the customer will no longer be able to exercise the right of return. For purchases made between 5 November and 15 December, the return period is extended until 15 January.

Return shipping costs are at the customer's expense. Costs may vary depending on the country from which the purchase was made.

Returns will not be accepted in the following cases:

• The product or original packaging is in poor condition.
• The product is incomplete, accessories are missing, or it has been tampered with and/or broken*.
• Products that, in accordance with current regulations, such as sound recordings, videos, discs and similar items, personalised products, or products that for hygiene or other reasons cannot be returned.
• Accessories, instructions or any other documentation are missing.
• The return period has elapsed.
• Proof of purchase and delivery note are not provided.
• Items do not arrive with suitable protective packaging for transport.

The refund will be processed once we receive the product and verify that it is in perfect condition, within a maximum period of 14 calendar days.

* In cases where products are broken or damaged during delivery, you must submit a claim through the After-Sales form within 24 hours of receipt, https://www.eurekakids.com/devolucionproducto, and under no circumstances can it be processed in store. The refund will be made using the payment method chosen at the time of purchase.

If you made your purchase as a guest, you can manage your return through our returns form.

Return options

Directly through our website, following the steps below:

For registered customers:

1- Select the order / product you wish to return through your Personal Area: My Orders - View Returns.

2- Send the item to our facilities. You can:

• Use the home collection link available in your order history.
• Send via any transport or shipping method of your choice to:
  
  Attn: Returns Department EUREKAKIDS

  C/ Onyar 75-81 - Pol. Ind. Polingesa

  17457Riudellots,

  Girona - (Spain)

Once the product has been verified, you will be refunded via the same payment method, minus the return shipping costs. Return shipping rates vary depending on the country of purchase.