User guarantee

1. In the event that the purchased product is damaged or defective for reasons not attributable to the customer, Eurekakids will proceed with repair, replacement, price reduction or refund, if the issue arises within three years of delivery in the case of goods, or within two years in the case of digital content or services.

2. Only products whose web description specifically states so are approved for commercial use on private property, such as hotels, restaurants, campsites or homeowners' communities. Furthermore, unless the product description on our website explicitly states otherwise, playhouses, play areas, swings, pools and large outdoor products of similar categories CANNOT BE INSTALLED IN SCHOOLS OR OTHER PUBLIC PLACES SUCH AS PARKS OR SQUARES, as they do not have the necessary approval for such uses, and in these cases the guarantee referred to in point one will not apply.

To make a guarantee claim, the customer should contact our Guarantee and Returns Department at contact@eurekakids.net or through the After-Sales incident form.